Welcome to Zenvica Mate. We are committed to delivering your orders in a timely, safe, and reliable manner.
All orders are processed within 1–2 business days after successful payment confirmation. Once processed, the order is dispatched for shipping.
Orders within India are typically delivered within 3–7 business days.
Delivery times may vary for remote or rural locations.
Shipping charges are calculated based on the product, delivery location, and order value. Any applicable free shipping offers will be clearly mentioned on the product page or during checkout.
Once your order is shipped, a tracking ID will be shared with you, allowing you to track the status of your shipment.
Delivery timelines may be affected due to factors beyond our control such as weather conditions, courier delays, or high-volume festive periods. Zenvica Mate will not be responsible for such delays but will provide full support when required.
Zenvica Mate is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.
If your order is received in a damaged condition or is lost in transit, please contact us within 24 hours of delivery so we can assist you with a suitable resolution.
For any shipping-related queries, please reach out to us at:
📧 Email:zenvicaindia@gmail.com